This page is for Technical Support (problems with the software) only. If you have a Customer Service question (credit card, no downloads remaining, new email address, want to register collections on old CDs, etc), please use this Customer Service link. |
| In the interest of providing timely support to our customers, we are able to reply ONLY to questions that are NOT listed on the support site. We cannot provide support if you are running a version of software less than 4.18 for Windows, 3.0.2 for Macintosh Classic OS or 1.0.1 for OS X. You should upgrade to the latest version before searching the help database, as these solve most known problems and incompatibilities. The update is free and is available from the Updates & Samplers links of these support pages. When submitting a Support Request, include your platform (Windows or Mac) and the version of your Operating System.
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