If you are receiving the error, "Unable to launch external viewer! error code=16" when you try to download a file from a Web site using Netscape Navigator, try one or more of the suggestions below. If none of the following suggestions work in your particular case, you should contact your browser support team directly for further assistance. Hold down the Shift key (Windows and UNIX) or the Option key (Mac OS) when clicking the link to download the file. Navigator will prompt you for a location to save the downloaded file. Properly configure Helper Applications in your Web browser preferences for the file type you are downloading. For details, search the Netscape Knowledge Base at http://www.netscape.com/ for document 19960513-18. Note: Second Nature does not support third-party software, including, but not limited to, Web browsers. Second Nature is a proud supporter of nonprofit environmental organizations and has contributed more than $2.5 million dollars to help preserve the world's natural wonders and wildlife. CUSTOMER APPLAUSE: Second Nature's customer service is quick to respond and the site is very generous both with the amount of product and the frequent sales prices and coupons they offer. - Maggy Stricker, Lyon Mountain, NY All images copyright © by respective artists and photographers. All rights reserved. You may not upload this software or images to a web site or distribute it commercially or otherwise. It is illegal to use these images on your web site and/or to post on community web sites. Copyright © 1992 - 2009. November 8, 2009. Privacy Statement.