Installing our Screen Saver and Collections

This page is for Technical Support (problems with the software) only.
If you have a Customer Service question (credit card, no downloads remaining, new email address, want to register collections on old CDs, etc), please use this Customer Service link.

File size expected = xxxxxxx, size returned = xxxxxxx“ error

The installer hangs at some percent (such as 62%)

I install new collections, but they don't show

My screen saver just displays a black screen

Why did I get Error (3) - The server did not recognize that customer information?

Why did I get Error (5) - No more installations...

Why did I get Error (-2) Failed to open URL?

Why did I get Error (-3) Failed to open file?

Why do I get an install error that has '.DLL' in the message?

I get a message that the application has expired...

How do I solve general download problems?

I get an shGetFolderPath error after Install

In the interest of providing timely support to our customers, we are able to reply ONLY to questions that are NOT listed on the support site.
We cannot provide support if you are running a version of software less than 4.18 for Windows, 3.0.2 for Macintosh Classic OS or 1.0.1 for OS X. You should upgrade to the latest version before searching the help database, as these solve most known problems and incompatibilities. The update is free and is available from the Updates & Samplers links of these support pages.

When submitting a Support Request, include your platform (Windows or Mac) and the version of your Operating System.

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