This page is for Technical Support (problems with the software) only. If you have a Customer Service question (credit card, no downloads remaining, new email address, want to register collections on old CDs, etc), please use this Customer Service link. The purpose of this support section is to enhance the support services we provide to our customers. There are a number of resources here to help you resolve problems. PLEASE NOTE: We cannot provide support if you are running a version of software less than 4.47 for Windows, or either 1.3 for OS X 10.2 through 10.5 or 1.4.2 for OS X 10.6. You should upgrade to the latest version before searching the help database, as these solve most known problems and incompatibilities. The update is free and is available from the Updates & Samplers links of these support pages. THIS IS ESPECIALLY IMPORTANT IF YOU HAVE INSTALLED WINDOWS XP SERVICE PACK 2 or OS X 10.6. Windows users: To determine the version number of your software, click once on the leaf icon within your system tray (the small icons next to the time in the lower right corner of your screen) and select the "About" option. This should bring up a dialog box that will display your software's version number.
Macintosh OS X users: To determine the version number of your software, from the Apple Menu select "System Preferences." From the System Preferences dialog box select the "Screen Saver" object. Making sure "Second Nature" is the currently selected screen saver module, select the "Configure" or "Option" button, and then select the "About" tab. This should bring up a dialog box that will display the software version number.
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