The purpose of this support section is to enhance the support services we provide to our customers. There are a number of resources here to help you resolve problems. PLEASE NOTE: We cannot provide support if you are running a version of software less than 4.18 for Windows, 3.0.2 for Macintosh Classic OS or 1.0.2 for OS X. You should upgrade to the latest version before searching the help database, as these solve most known problems and incompatibilities. The update is free and is available from the Updates & Samplers links of these support pages. Windows users: To determine the version number of your software, click once on the oak-leaf icon within your system tray and select the "About" option. This should bring up a dialog box that will display your software's version number. Macintosh OS X users: To determine the version number of your software, from the Apple Menu select "System Preferences." From the System Preferences dialog box select the "Screen Saver" object. Making sure "Second Nature" is the currently selected screen saver module, select the "Configure" button, and then select the "About" tab. This should bring up a dialog box that will display the software version number.
Macintosh Classic OS users: To determine the version number of your software, select the Slideshow Application or the Slide Show INIT extension. From the Apple Menu select "File", and from the "File" drop down menu select "Get Info". This should bring up a dialog box that will display the software version number. Installing our Screen Saver and Collections Uninstalling our Screen Saver and Collections Macintosh Questions and OS Tips |
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